Refund policy
30-Day Return Window
We stand behind the comfort, material quality, and craftsmanship of our footwear. You have 30 calendar days from the date of delivery to request a return or refund for your purchase.
Return Eligibility & Unworn Condition Standards
To qualify for a return and full refund:
• Shoes MUST be completely unworn outdoors, unwashed, free of scuffs, dirt, or sole creases, and tried on indoors only on carpeted surfaces.
• All original shoe boxes, hangtags, tissue paper, insoles, extra laces, and shoe trees (if applicable) MUST be returned intact.
• Shoes returned with dirty outsoles, scuffed leather, or missing original branded packaging cannot be accepted for buyer’s remorse returns.
• Proof of purchase (order confirmation email or order number) is required for all return requests.
• Manufacturing defects (such as defective stitching, unglued soles, or broken eyelets) or items damaged during transit upon unboxing are eligible for a 100% full refund or immediate free replacement.
Non-Returnable Items
• Footwear showing clear signs of outdoor wear, dirt, scuffed soles, or altered/washed fabric.
• Items returned without their original shoe box or with damaged branded boxes taped directly on the box itself.
• Clearance or final sale items clearly marked as “Final Sale” at checkout.
Free Returns & No Restocking Fees
We offer free returns on all eligible unworn items. We provide a prepaid return shipping label at no cost to you, and zero restocking fees will be deducted from your approved refund amount.
How to Initiate a Return
1. Email info@roaf.shop with your original order number, reason for return, and photos showing the clean soles, unworn condition, and original shoe box.
2. Our customer service team will issue a Return Merchandise Authorization (RMA) and a prepaid printable return shipping label within 1-2 business days.
3. Place the shoe box inside an outer shipping carton or protective wrap (do not apply shipping labels directly onto the shoe box).
4. Affix the prepaid label to the package and drop it off at the designated carrier location.
Return Address
Please ship all authorized returns directly to our operational center:
roaf
1203 Prairie Grass
San Antonio, TX 78245
United States
Refund Processing
Once your returned item is received and inspected at our San Antonio facility to confirm unworn condition with original packaging, your refund will be processed within 1-2 business days. Refunds will be credited to your original payment method (Credit/Debit Card or PayPal). Please allow an additional 7-10 business days for your banking institution to post the credit to your account.
Exchanges
We do not currently offer direct exchanges. If you wish to select a different shoe size, colorway, or style, please return your unworn original pair for a full refund and place a new order on our website.
Damaged or Defective Products Upon Delivery
If your order arrives with split seams, detached soles, or damaged materials, please contact info@roaf.shop within 7 days of receipt with photos demonstrating the defect. We will issue a full refund or ship a replacement pair immediately at no extra cost.
Contact Us
For questions regarding returns, email info@roaf.shop or call +1 (726)-400-6161.